TERMS AND CONDITIONS
Last Updated: 15 November 2025
These Terms and Conditions govern access to and use of the Shahid Raja Academy Mobile App, related online educational services, training classes, learning materials and student-support services (collectively, the “Services”).
By purchasing, installing, accessing, logging into or using the Services, you confirm that you have read and accepted these Terms and Conditions.
1. Purpose of the Services
Shahid Raja Academy provides educational and training services primarily designed to help students prepare for Spanish driving theory examinations.
Depending on the course or package purchased, the Services may include:
Only the services specifically included in the student’s purchased course or package are guaranteed.
2. Personal Student Account
Each student account is personal and intended solely for the student for whom it was created.
Students must not:
One payment or registration does not provide access for friends, family members, housemates, colleagues or any other person.
Each person wishing to use the Services must have their own authorized account.
3. Authorized Devices
For security and to prevent unauthorized account sharing, Shahid Raja Academy may restrict an account to a specified number of authorized devices, including one registered mobile device per student account where this restriction is technically implemented.
Students must not attempt to bypass, manipulate or circumvent any device restriction or security measure.
4. App Installation and application file Distribution
Where the Android application is provided directly to a student as a file, and to guide the student with the insgtallation process and steps, we ask student to share their mobile device screen, we can only see the mobile screen and guide verbally to perform a few stepts to complete the installation of the mobile app, during the process all the controls of his/her device are only limited to students, we never have access to student’s device, we can only see the share screen and guide verbally to complete the installation process, that file is provided exclusively for the student’s personal authorized use.
The student must not:
Possession of an installation file does not grant ownership of the App or any right to redistribute it.
Where the Android Application is provided directly to a student as an installation file, Shahid Raja Academy may provide assistance to guide the student through the installation and activation process.
5. Intellectual Property
Unless otherwise stated, the original educational materials and proprietary elements made available through Shahid Raja Academy are owned by, licensed to, or lawfully used by Shahid Raja Academy and are protected by applicable intellectual-property laws.
This may include, where applicable:
Students receive a limited, personal, non-exclusive and non-transferable right to use the applicable materials for their own education during their authorized access period.
No ownership rights are transferred to the student.
6. Copying, Recording and Redistribution
Students must not systematically copy, reproduce, download, extract, record, publish, distribute, sell or commercially exploit course or App content.
No student or other person is authorized to record, screen-record, capture, reproduce, download, copy, or redistribute any live online class or pre-recorded class session, whether in whole or in part, without prior written permission from Shahid Raja Academy.
In particular, students must not use screenshots, screen recordings, photographs, copying tools or other methods for the purpose of building or distributing unauthorized copies of the course, question database, explanations or other protected materials.
This restriction does not prevent a student from taking a screenshot of an individual question for the legitimate purpose of sending it privately to Shahid Raja Academy to request educational assistance.
Nothing in these Terms limits rights that cannot lawfully be restricted under applicable law.
7. Reverse Engineering and Security
Students must not attempt to:
8. Student Support
Shahid Raja Academy is committed to helping students understand the educational material provided through the Services.
Shahid Raja Academy is committed to supporting students and may frequently provide educational assistance beyond the services formally included in the student’s course.
For example, a student may ask for an explanation of an entire topic, chapter, general concept, verbal question or material obtained from another source. Where possible, Shahid Raja Academy may voluntarily agree to provide such additional assistance.
If Shahid Raja Academy responds to such a request with words such as “I will explain it,” “I will try to explain it,” “I will explain it later,” “I will check it,” “I will help you with it,” or similar informal wording, this should normally be understood in the context of this policy as an intention to provide additional voluntary educational assistance when reasonably possible, rather than as a guarantee that the additional assistance forms part of the student’s purchased service or will be provided within a particular timeframe, unless a specific commitment has expressly been agreed otherwise.
The timing and availability of such voluntary additional assistance may depend on teaching schedules, workload, preparation or research required, holidays, other students’ support requirements and other reasonable circumstances.
Consequently, where such assistance falls outside the services included in the student’s purchased course, a delay in providing it—or being unable ultimately to provide it—does not by itself constitute a failure to provide the student’s contracted Application or course services and does not by itself create an automatic entitlement to a full or partial refund.
This provision does not exclude or restrict any contractual or consumer rights that cannot lawfully be excluded under applicable Spanish or European Union law.
Shahid Raja Academy will then provide reasonable educational clarification or explanation relating to that question.
Support is intended to clarify questions and concepts that students encounter during their studies. It does not constitute an unlimited on-demand private tutoring service unless such a service has been expressly included in the student’s purchased package.
9. Additional Topic or Chapter Explanations
Shahid Raja Academy may, at its discretion and where time and circumstances permit, provide students with assistance beyond the normal question-support service.
For example, a teacher may voluntarily:
Such additional assistance is intended to support students and improve their understanding, but this is not a commitment at all.
Unless Shahid Raja Academy expressly agrees in writing that a particular additional service forms part of the student’s purchased package, such supplementary assistance is provided on a discretionary and availability-dependent basis and is not guaranteed.
An indication that Shahid Raja Academy intends or will try to provide supplementary assistance does not by itself create a guaranteed response time or convert that assistance into an unlimited private tutoring entitlement, subject always to any express agreement made with the student and applicable law.
A delay in discretionary supplementary assistance does not remove the student’s obligation to continue studying or using the normal support channels available to them.
10. Support Response Times
Shahid Raja Academy aims to respond to legitimate student questions within a reasonable period.
However, unless a specific response time has been expressly included in the student’s purchased service, no particular response time is guaranteed.
Response times may vary because of:
Students should therefore not assume that support is instantaneous or available continuously 24 hours a day unless their purchased service expressly states otherwise.
11. Online Classes
Where live online classes are included in a student’s course, students are responsible for attending scheduled classes and having an appropriate internet connection, device and software necessary to participate.
Class schedules may occasionally need to be changed because of operational requirements, public holidays, illness, technical problems or other reasonable circumstances.
Where reasonably possible, students will be informed of significant scheduling changes.
Failure by a student to attend a scheduled class does not automatically create an entitlement to a refund.
Any recordings, replacement sessions or additional explanations offered following a missed class are subject to the conditions of the student’s particular course.
12. Student Responsibilities
Students remain responsible for their own study, preparation and examination performance.
Students are expected to:
Educational support does not replace the student’s own responsibility to prepare adequately for an official examination.
13. No Guarantee of Passing an Examination
Shahid Raja Academy provides preparation, education, practice and support but cannot guarantee that any individual student will pass an official DGT theory examination or obtain a driving licence.
Examination results depend on many factors, including the student’s preparation, understanding, attendance, study effort and performance during the official examination.
Any references to student success, pass rates or successful previous students should not be interpreted as a guarantee of an individual student’s result.
14. Independent Educational Service
Unless expressly stated otherwise, Shahid Raja Academy and its App are independent educational services and are not official applications or services of the Dirección General de Tráfico (DGT).
References to DGT rules, examinations, traffic regulations, signs or procedures are made for educational purposes.
15. Accuracy of Educational Information
Shahid Raja Academy makes reasonable efforts to provide accurate, useful and up-to-date educational information.
However, traffic regulations, administrative procedures, examination practices and official requirements may change.
Students should follow current applicable law and official instructions issued by the competent authorities. Where there is a conflict between educational material and an applicable official rule or legal requirement, the applicable official rule or legal requirement prevails.
Shahid Raja Academy makes reasonable efforts to keep the educational content of the Application accurate, relevant and up to date. However, traffic regulations, DGT requirements, examination practices and educational materials may change from time to time.
Nothing in this section is intended to exclude or restrict any statutory rights or remedies available to students under applicable Spanish or European Union consumer law.
16. Access Period
Access to the App and related Services is provided for the period included in the student’s purchased course, subscription or package.
Purchase or enrolment in a course does not provide lifetime access or unlimited access until the student passes the DGT theory examination.
Access to the services provided by Shahid Raja Academy is limited to a maximum period of one (1) year from the applicable activation or enrolment date, subject to these Terms and Conditions. This includes, where applicable:
Shahid Raja Academy may extend the above services for an additional two (2) months after the initial access period where the student has genuinely participated in the course but has not passed the DGT theory examination, provided that all applicable extension requirements have been satisfied.
To qualify for an extension for next two months (Next exam date must be scheduled), the student must:
If the student takes the examination again during an authorized extension period and does not pass, Shahid Raja Academy may extend the applicable support services for a further two (2) months, provided that the student continues to satisfy the applicable attendance, participation and examination requirements.
For each further extension requested following an unsuccessful examination attempt, the student must provide reasonable evidence of the relevant examination result.
These two-month extensions may continue following subsequent unsuccessful examination attempts only while the student continues to satisfy the applicable requirements of this policy and remains eligible for an extension.
An extension is intended to support students who have actively participated in their training and are genuinely continuing their examination preparation. It is not intended to provide indefinite access where a student does not attend classes, does not participate in the course, does not appear for the examination or does not provide the reasonably requested evidence of an unsuccessful result.
Failure to meet the extension requirements means that the student’s access may expire at the end of the applicable access period. Continuing the course after expiry may then require new enrolment and payment of the fee applicable at that time.
Nothing in this section limits any mandatory rights available to students under applicable Spanish or European Union consumer law.
When the applicable access period ends, Shahid Raja Academy may deactivate the student’s account or access to relevant Services.
Any extension of access provided voluntarily does not automatically create an entitlement to further extensions.
17. Technical Availability
Shahid Raja Academy aims to maintain reasonable availability of its digital Services but cannot guarantee uninterrupted or error-free operation at all times.
Temporary interruptions may occur because of:
Reasonable maintenance or temporary technical interruption does not automatically constitute permanent failure to provide the Service.
18. App Updates and Compatibility
The App may be updated periodically for educational, technical, security or compatibility reasons.
Students may be required to install an updated version to continue using the App.
Older versions may cease functioning where this is reasonably necessary for security, compatibility, maintenance or proper operation.
Students are responsible for maintaining a reasonably compatible device and internet connection, subject to any compatibility information provided before purchase.
19. Payments
Prices and payment conditions applicable to a student’s course or package are those communicated at the time of purchase.
Students must provide accurate information when making payments and must not use unauthorized payment methods.
Access may be suspended where an agreed payment remains legitimately outstanding, subject to applicable law and the terms of the relevant purchase arrangement.
20. Cancellation, Withdrawal and Refunds
Cancellation, withdrawal and refund rights are governed by the conditions applicable to the student’s purchase and by mandatory Spanish and European Union consumer law where applicable.
Nothing in these Terms removes or restricts a consumer right that cannot legally be excluded.
Where digital content, digital services, online classes or other educational services have already begun or been supplied, any cancellation, withdrawal or refund request will be assessed according to the applicable legal requirements and the circumstances of the purchase.
A student’s dissatisfaction with one individual question, discretionary supplementary explanation or non-essential aspect of the Services does not by itself automatically establish an entitlement to reimbursement of the entire amount paid.
Where applicable law provides a right to correction, continued performance, proportional price reduction, termination or reimbursement, the legally applicable remedy will be respected.
21. Suspension or Termination for Misuse
Shahid Raja Academy may take reasonable measures to protect the Services where there is evidence of serious or repeated misuse.
Depending on the circumstances, this may include warning the student, temporarily restricting access or terminating access.
Examples of serious misuse include:
Any action taken will be subject to applicable law and will be proportionate to the circumstances.
Termination for a serious contractual breach does not affect any mandatory rights available to the student under applicable law.
22. Respectful Use and Communication
Students and Shahid Raja Academy are expected to communicate respectfully.
Threatening, abusive, discriminatory, harassing or seriously disruptive behaviour toward teachers, staff or other students may result in reasonable restrictions on communication channels or other proportionate measures.
This provision does not prevent a student from making a legitimate complaint, requesting a refund, exercising a consumer right, seeking legal advice or contacting an appropriate authority.
23. Account Security
Students are responsible for taking reasonable steps to protect their account credentials.
Students should promptly notify Shahid Raja Academy if they believe that:
Shahid Raja Academy may temporarily restrict an account where reasonably necessary to investigate suspected unauthorized access.
24. Personal Data and Privacy
Personal data is processed in accordance with applicable data-protection legislation, including the General Data Protection Regulation (GDPR) and applicable Spanish data-protection legislation.
Additional information concerning the categories of personal data processed, purposes and legal bases of processing, retention periods, service providers or recipients, international transfers where applicable, and the exercise of data-protection rights should be provided in the Shahid Raja Academy Privacy Policy.
Where device identifiers or similar technical information are used for account security or device registration, this processing will also be addressed in the applicable privacy information.
25. Limitation of Liability
To the maximum extent permitted by applicable law, Shahid Raja Academy will not be responsible for losses caused exclusively by circumstances outside its reasonable control or by a student’s misuse of the Services.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited, including mandatory consumer protections.
26. Changes to the Services
Shahid Raja Academy may make reasonable changes to the App or Services where necessary for reasons such as:
Material changes affecting an ongoing paid service will be handled in accordance with applicable consumer law.
27. Changes to These Terms
These Terms and Conditions may be updated when reasonably necessary because of changes to the Services, technology, business operations or applicable law.
Where a change materially affects students with an ongoing contractual relationship, appropriate information will be provided as required by applicable law.
The version applicable to a particular purchase remains subject to any mandatory contractual and consumer protections.
28. Complaints and Dispute Resolution
Students who experience a problem with the Services are encouraged to contact Shahid Raja Academy first so that the issue can be investigated and, where appropriate, resolved.
Nothing in these Terms prevents a consumer from exercising their statutory rights, seeking independent legal advice, using an applicable consumer-dispute mechanism or bringing a matter before a competent authority or court.
29. Governing Law
These Terms and Conditions are governed by applicable Spanish law.
Where the student qualifies as a consumer, nothing in these Terms deprives the student of mandatory consumer protections that apply under Spanish or European Union law, including mandatory protections that may apply according to the consumer’s place of residence.
30. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent permitted by law.
The remaining provisions will continue to apply where legally possible.
31. Contact Online
Since, all of our1 services provided only online, any questions concerning these Terms complaints or other matters relating to the Services should be directed to:
Shahid Raja Academy
WhatsApp: 662686878
32. Data Protection and Privacy
Shahid Raja Academy respects the privacy of its students and processes personal data in accordance with applicable Spanish and European Union data-protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
For the provision and administration of our services, we may collect and process personal data provided by the student, including, where necessary:
Personal data may be processed where reasonably necessary for purposes including:
Personal data will not be used for purposes incompatible with those for which it was collected unless there is an appropriate legal basis for doing so.
Where necessary for the provision of an agreed service, relevant personal data may be disclosed to appropriate third parties, such as:
Only information reasonably necessary for the relevant purpose should be disclosed.
Personal data will not be sold to third parties.
Where a student provides a copy, photograph or digital version of a TIE, NIE, DNI, passport or other identification document for an examination or administrative procedure, the document must be used only where reasonably necessary for the relevant legitimate purpose and handled with appropriate security and confidentiality.
Students should provide accurate and current documentation where required for the relevant procedure.
Reasonable technical and organizational measures will be taken to protect personal information against unauthorized access, disclosure, alteration, loss, destruction or misuse.
Access to personal information should be limited to persons who reasonably require it for the provision or administration of the relevant service.
Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required by applicable legal, accounting, tax, contractual or regulatory obligations.
Different categories of personal data may therefore be retained for different periods.
When personal data is no longer required and there is no legal basis requiring its continued retention, it will be deleted, anonymized or otherwise securely disposed of as appropriate.
Subject to the conditions established by applicable law, students may exercise their data-protection rights, including the right to:
A request to delete personal data does not necessarily require immediate deletion of information that Shahid Raja Academy is legally required or otherwise lawfully entitled to retain.
Students also have the right to lodge a complaint with the competent data-protection supervisory authority, including the Agencia Española de Protección de Datos (AEPD) where applicable.
Students are responsible for providing accurate personal information and should notify Shahid Raja Academy if relevant information changes.
Students should not provide identification documents or sensitive personal information through unauthorized channels or to persons who are not authorized to receive them.
Questions or requests concerning personal data and the exercise of data-protection rights may be directed to:
Shahid Raja Academy
Where required by applicable data-protection legislation, further information concerning the identity and contact details of the data controller, legal bases for processing, retention periods, processors, international transfers and other GDPR requirements will be provided in the applicable Privacy Policy or privacy notice.
Acceptance
By purchasing, installing, accessing or continuing to use the Shahid Raja Academy Mobile App or associated Services, the student acknowledges that they have had an opportunity to read these Terms and Conditions and agrees to comply with them, subject to all mandatory rights available under applicable law.
More Information
Shahid Raja is a highly skilled, multi-talented teacher.
Our online theory training programs are designed to provide structured, professional training that builds strong knowledge to prepare for Theory Exams.
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